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Testimonials Archive

Ricki

Dr. Fimple,

Just wanted to send you a quick note to let you know how impressed I was with my patient experience.  Your website provided a great introduction to your service and was very useful in helping me research which endodontic office to select.  Everyone on your team was very professional, kind, knowledgeable, and introduced themselves.  I really appreciated the way each member of your staff managed up the others.  Wenever I got transferred a new person, I was introduced to them and was told they were great or I would be in good hands.

However, I especially want you to give Gabi a high five. As a human resources perfessional I have spent many hours training employees on customer service and currently train employees on the patient experience at Alegent Health.  So imagine my delight when I encountered Gabi.

·         Gabi has a very friendly and reassuring voice over the phone

-She contacted my insurance company to let me know how much I could expect to pay out of pocket at the time of the visit, she gave me a brief description of the procedure and advanced technology used by your office.  Reassuring me that your practice was worth me having this procedure done outside of my insurance network.

-She checked my comfort level with this procedure and tried to reduce my anxiety

-She gave me directions to your office

-Thanked me for choosing your office

·         Greeted me as soon as I  walked into the door, had all the paperwork ready, discussed billing to ensure I understood, and patiently walked me through all the paperwork.  Throughout this entire process she was also checking on my anxiety level and reassuring me that you were great at what you do, use the latest methods, and have the best technology.

·         As a patient it seemed that Gabi attended to my every need even asking if I need to use the facilities before going back to the chair

The assistant was wonderful in attending to my needs during the procedure.  After the procedure he re-reviewed the post care information you shared and checked for understanding.  Plus, his follow-up call on your behalf was thoughtful.

I am sure that you know your staff is great but there service level is truly spectacular.

High Five,

Rikki W.

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Janet

Dear Dr. Fimple and Staff,

I would like to thank you for such a wonderful experience with you all.  I have never in my life visited an endodontic office that I felt so relaxed and felt that everyone was so caring for their patients.  Of course getting a root canal is not the most favorable procedure to receive, however, Dr. Fimple and his staff made this experience the best I have ever received.

The root canal I received at the end of last year was the worst experience I have received, the next morning I noticed that my lips and cheek were damaged by the drill.  I was in more pain than before because of the damage to my gums, lips, and cheek.

After Dr. Fimple’s procedure when I woke up this morning the pain is not even close to what I experienced before and I do not have any sores on the inside of my mouth. J You guys are all awesome!

On another note I enjoyed seeing how the staff interacted with one another in front of their patients and how Dr. Fimple treated the staff.  I have never seen that type of courtesy in any office I have visited before.  Showing such team work and respect to one another helps in the comfortableness in your patients and also reduces the stress of the patients.

Thank you again and I wish I had you all as my regular dentist office. J

Sincerely,

Janet W.

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Nate

Dr. Fimple and Staff,

I wanted to let you know how much I appreciated you fitting me into your already busy schedule, and for making my visit a very pleasant experience.  The procedure itself was painless, your staff is very professional, and once I got home and the local sedation wore off, I have been pain free ever since.  I have not had to take any pain medications since before the procedure.

You were extremely accommodating on fitting me in, and made sure everything went well.  Continue providing the patient experience you have established, it is second to none.  Recognizing that emergencies do arise, and being able to fit them in the way you do is appreciated.

Many thanks, and much continues success on your business.

Sincerely,

Nate M.

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Kurt

Dr. Fimple and Staff,

Thanks so much for your excellent work on my root canal  I am pain free after 2 years of discomfort.  I will be going back for my permanent restoration next week.  Thanks too for the pricing you provided me.  I appreciate it very much.

Best Regards,

Kurt

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Shilpa

Dear Dr. Fimple,

Greetings!

I really had an awesome experience today during my root canal treatment… suppose not too many people say that about the procedure…

Your endearing personality coupled with your ability to run each procedure in details with me and of course, the terrific ease and comfort that I felt during the whole process, are worth appreciation.  You and your team are TERRIFIC and I want to thank you for that.

I went over your research publications and found the work interesting as we work on the same molecules in our lab.

I wish you the best always.

Cheers!

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DD

Hi, I just want to tell you that I love you all for taking me in yesterday at the last minute when my own dentist just kept prescribing stronger pain meds.  You made it go away, so I want to thank you from the bottom of my heart for caring about my pain.  You have no idea what you did for me yesterday, but again I thank you.

Sincerely,

DD

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MP

Hello, Dr. Fimple and Gabi.  I just want to thank you guys for taking care of me today.  I am so happy that my toothache is gone and can go to vacation without pain and worry.  I was so much in pain and was about to knock my tooth out with Matt’s power drill.  The pain med that I was given did not work, though it made me loopy and places I called around says “we can put you in the schedule for next week”….. I was basically giving up and then a friend of mine told me to call you for help.  Anyhow, I am soooo lucky that I had a Dr. like you who understands patients immediate need and pain and urgency to fix the teeth.  As I said, Matt and I called around more than 10 places for help and no luck.  (They do not understand how much pain I am having!!)

Again, thank you so much for fixing my tooth.  I know you and your staff sacrificed your break and lunch time to fix my tooth.  I cannot thank you enough for you guys and I am the happiest person in the whole world right now!!!

I will tell everyone if they need an endodontist, go to see you!!! I will also tell my dentist to send all of his patients to you too!!!

You guys are the best!

Thank you,

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