In addition to our highly traineddoctors, we have a wonderful team of professionals to assist you.
Melissa, Patient Care Coordinator
Melissa, born and raised in California, joins the Advanced Endodontic Therapy team bringing her vast experience in health care and customer service. She loves helping patients in pain and making sure that all emergency patients are helped promptly.
She is an enthusiasm/smile expert and has a great personality when interacting with team members, patients and referring offices. She is fluent in Spanish and takes pride translating for patients on complicated endodontic treatment plans, answering all the questions with confidence and care.
“I am very eager to learn and develop professionally. Advanced Endodontic Therapy offers a great learning opportunity through organizing fun workshops, classes, events for the team members. Being part of a motivated and inspiring team, working in a specialty modern endodontic office, offering the best endodontic treatment, makes me be proud and challenges me to strive to achieve higher goals every day.”
When not helping her team members and patients, Melissa loves being involved in outdoor events and discovering Nebraska’s trails together with her AMAZING toddler, Wyatt.
Julie, Dental Assistant
Makenzie, Dental Assistant
Melissa, Office Manager
Ryan, Patient Care Coordinator
Sara, Patient Care Coordinator
Tracy, Dental Assistant
Sulin is very dedicated to the mission on helping patients in pain and saving their teeth through the modern microscopic endodontic procedure offered by the Advanced Endodontic team of specialists. Sulin is fluent in Spanish and always offers her Spanish language expertise, translating for Dr. Fimple and for patients on endodontic treatment plans.
“Through exceptional clinical dental work and high standards of customer service, I am proud to be part of the premier endodontic office in NE. This is a great responsibility and a great honor as well. Patients feel the care and warmth of our team when visiting with us. Although in pain, patients know how to detect great care…caring staff and doctors.”
Just wanted to send you a quick note to let you know how impressed I was with my patient experience. Your website provided a great introduction to your service and was very useful in helping me research which endodontic office to select. Everyone on your team was very professional, kind, knowledgeable, and introduced themselves. I really appreciated the way each member of your staff managed up the others. Wenever I got transferred a new person, I was introduced to them and was told they were great or I would be in good hands.
However, I especially want you to give Gabi a high five. As a human resources perfessional I have spent many hours training employees on customer service and currently train employees on the patient experience at Alegent Health. So imagine my delight when I encountered Gabi.
· Gabi has a very friendly and reassuring voice over the phone
· She contacted my insurance company to let me know how much I could expect to pay out of pocket at the time of the visit, she gave me a brief description of the procedure and advanced technology used by your office. Reassuring me that your practice was worth me having this procedure done outside of my insurance network.
· She checked my comfort level with this procedure and tried to reduce my anxiety
· She gave me directions to your office
· Thanked me for choosing your office
· Greeted me as soon as I walked into the door, had all the paperwork ready, discussed billing to ensure I understood, and patiently walked me through all the paperwork. Throughout this entire process she was also checking on my anxiety level and reassuring me that you were great at what you do, use the latest methods, and have the best technology.
· As a patient it seemed that Gabi attended to my every need even asking if I need to use the facilities before going back to the chair
The assistant was wonderful in attending to my needs during the procedure. After the procedure he re-reviewed the post care information you shared and checked for understanding. Plus, his follow-up call on your behalf was thoughtful.
I am sure that you know your staff is great but there service level is truly spectacular.